Refund policy
Last Updated: June 19, 2026
At BoldTheory, every product is made to order specifically for you. Because of this, we maintain a limited return and refund policy to ensure fairness while maintaining product quality standards.
1. Return Eligibility
We accept returns, replacements, or refunds only if:
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The product arrives damaged or defective.
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The product received is incorrect.
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The item has a manufacturing or printing defect.
To request a return or replacement, you must contact us within 7 days of delivery.
Please email us at:
Email: verifiedwriter110@gmail.com
Include:
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Order Number
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Clear photographs of the product
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Description of the issue
Our team will review your request and respond within 2–5 business days.
2. Non-Returnable Items
As all products are printed on demand, we do not accept returns or exchanges for:
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Incorrect size selection by the customer
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Change of mind
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Personal preference
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Ordering the wrong product
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Minor color variations caused by screen settings
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Sale or promotional items
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Gift cards
Please review the size chart carefully before placing your order.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, we will gladly provide:
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A replacement product, or
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A full refund, where applicable
Customers must provide clear photographic evidence of the issue to help us process the claim.
4. Return Shipping
In approved cases involving defective, damaged, or incorrect products, return shipping costs (if required) will be covered by BoldTheory.
Please do not send any item back without contacting us first and receiving return instructions.
Unauthorized returns may not be accepted.
5. Refunds
Once your request has been reviewed and approved, refunds will be processed to the original payment method.
Refunds are typically processed within 5–10 business days, depending on your payment provider and bank.
If more than 15 business days have passed since your refund was approved, please contact us at:
6. Order Cancellation
Orders may be canceled only before production begins.
Once an order has entered production or has been shipped, it cannot be canceled.
7. Contact Us
For any return, refund, replacement, or cancellation inquiries, please contact:
Trade Name: BoldTheory
Email: verifiedwriter110@gmail.com
Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)